Manufacturing & Consumer Goods
Real-time engagement across entire enterprise ecosystems. Connect devices, sell faster, service effectively, and outpace the competition
Move beyond the product with personalized service at scale.
Extend Salesforce to your channel partners.
Manufacturers can easily collaborate with dealers and distributors on sales, service, marketing, and more. Quickly address service inquiries, close more deals, and open more opportunities to grow revenue.
Optimize the field service experience.
Give service agents and field technicians a 360-degree customer view and data on warranties and entitlements. Our intelligent scheduler dispatches the right technician to the right job, boosting first-time fix rates.
Create powerful online buying experiences.
Transform the online purchasing process. Tailor product mixes, pricing agreements, and contracts to customers’ specific needs. Deliver friction-free service and warranty experiences that boost confidence in your products.
Engage buyers before, during, and after the sale.
Power end-to-end customer engagement across every channel with our unified marketing platform. Make personalized connnections with customers across web, email, social, mobile, and more with AI-powered insights.
Make each interaction for inquire-to-order and field service operations a personalized experience.
Enable 24/7 customer-centered collaboration across the ecosystem. And unleash the next wave of service innovation powered by connected product data.
Create a personal experience from prospective buyer to proud owner and eventual reseller.
Engage customers in real time from any device, and then seamlessly capture and manage relationships across every channel.