Services Cloud
Build loyalty with every interaction using complete customer support software.
Give your agents the insights to understand their customers.
Resolve cases faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.
Always be ready to support any customer on any channel.
Reach your customers on the channels they're most comfortable using, including mobile messaging, web chat, social media, and more.
Ease your agents’ workload using chatbots with AI.
Hand off common customer requests to chatbots with artificial intelligence, like checking claims status, or modifying orders using natural language processing.
Help customers find answers themselves with a self-service portal.
Connect customers to account information, knowledge articles, and step-by-step instructions. Provide one-on-one agent assistance by embedding chat support.
Resolve more onsite support issues on the first visit.
Streamline your field service operations with solutions for every industry and role. Give your field agents, dispatchers, and techs the tools they need to complete cases the first time.
Wafeconsulting
Consulting, Implementation and Data Migration Process
Our process has proven itself time and again, and has helped hundreds of happy clients achieve their goals. Forget waiting – let’s transform how you do business.
Discover
Phase
- Start with our Wafe strategy session where we advise you of how other companies in your industry are using Salesforce for your use case
- We collect your requirements, understand your business process and document everything in Jira
Backlog
Refine business requirements further during backlog refinement sessions.
Run Agile
Sprints
Solution Architect to solution the requirements and development team does the development work.
Sprint
Showcase
Team showcases the working software developed at the end of the sprint and gets feedback from the Client.
Deliver
Deliver the complete working software at the end of all sprints.
Agile
We’ve made it our mission to get the most out of Salesforce and deliver transformative outcomes for our clients. That means taking agile methodology to a whole new level and solving complex business challenges in the shortest time possible.